Avianca Wheelchair Assistance | Special Assistance & Support

Avianca provides wheelchair assistance for passengers with reduced mobility at no extra cost. Service includes help from check-in to boarding and upon arrival. Requests should be made at least 48 hours before departure through the airline’s website, customer service, or travel agent to ensure proper arrangements and smooth travel.

Overview of Avianca Assistance

Traveling can be stressful for anyone, but it can be especially challenging for passengers who have difficulty walking or moving. Avianca Airlines understands this and offers a comprehensive wheelchair assistance program to ensure every traveler feels safe, comfortable, and cared for from the moment they arrive at the airport until they reach their final destination.

Helping You Every Step of the Way

When you request assistance, Avianca ensures that:

• Wheelchairs are available for you at no extra cost. Whether you prefer a manual or electric wheelchair, the airline provides them for free.
  
• Support is available throughout your journey. This includes help at check-in, guidance through security, boarding the plane, and assistance during flight connections.
  
• Transfers between flights are seamless. If you have a connecting flight, Avianca staff will escort you, ensuring you arrive at your gate safely and on time.
  

Making Airports Accessible and Comfortable

Avianca wants every passenger to feel welcome and independent, even in bustling airport environments. To achieve this:

• Accessible parking spots are reserved for passengers with disabilities, so you can get closer to the terminal with ease.
  
• Ramps, elevators, and wide walkways are installed to make movement simple and stress-free.
  
• Accessible restrooms are conveniently located throughout the airport.
  
• Clear signage and smooth pathways help you navigate from check-in to boarding without worry.
  

Staff Trained to Support You

Avianca doesn’t just provide wheelchairs—it invests in specialized training for its staff.

• Staff members learn how to safely handle wheelchairs and assist passengers with mobility challenges.
  
• They are trained to provide friendly, respectful, and patient service, ensuring you feel comfortable and confident at every stage of your journey.
  

Listening and Improving

Avianca actively listens to passenger feedback to make its services better.

• Airport staff work closely with the airline to keep facilities updated and well-maintained.
  
• Suggestions from travelers are used to enhance accessibility, efficiency, and comfort, so every passenger’s experience improves over time.
  

A Travel Experience Designed for Everyone

The goal of Avianca’s assistance program is simple: to make travel stress-free, dignified, and enjoyable for passengers with mobility needs. Whether it’s your first flight with a wheelchair or you’re a seasoned traveler, Avianca ensures that you are supported, respected, and valued at every step of the journey.

Facilities Provided in Avianca Assistance

Avianca’s commitment to passengers with mobility needs goes beyond simply offering a wheelchair. The airline provides a full spectrum of support and care, ensuring your journey is safe, comfortable, and stress-free. From pre-booking to arrival, here’s what Avianca offers:

Pre-Booking Assistance – Plan Ahead for Peace of Mind

Booking your flight is the perfect time to request assistance. Avianca makes it easy and convenient to do so:

• Online Booking: You can select wheelchair assistance directly on Avianca’s website while buying your ticket.
  
• Customer Service Support: Prefer talking to a person? Call Avianca’s team or speak to a travel agent to arrange assistance.
  
• Advance Notice Matters: Informing the airline at least 48 hours before your flight ensures they have enough time to prepare personalized support for you.
  

This early planning guarantees that everything—from your wheelchair to staff availability—is ready and waiting for you, so your journey starts smoothly.

Wheelchair Availability – Comfort at Every Step

Avianca provides both manual and electric wheelchairs, free of charge, for all passengers who need them. Key features include:

• Full Journey Support: A wheelchair is available from check-in, through the airport, onto the plane, and during connections, ensuring no part of your trip is stressful.
  
• Well-Maintained Equipment: Wheelchairs are carefully maintained and sanitized, giving you peace of mind and comfort.
  
• Trained Staff Assistance: Avianca’s team is trained to handle wheelchairs safely, making sure transfers, boarding, and seating are smooth and secure.
  

This level of care helps passengers feel confident, safe, and valued, no matter where they are in the airport or flight.

Boarding and Disembarking Assistance – Smooth and Stress-Free

At the airport, Avianca staff go the extra mile to make boarding and disembarking as easy as possible:

• Personal Escort: You’ll be guided from the terminal to the gate, and onto your plane, without having to navigate crowds or long distances alone.
  
• Seat Assistance: Staff help you settle comfortably in your seat, making sure you are safe and secure.
  
• Arrival Support: After landing, assistance continues so you can exit the plane and navigate to baggage claim or your next connection effortlessly.
  

The goal is to remove any stress from your journey and let you focus on the excitement of travel.

Personalized Assistance – Your Needs Come First

Every passenger is unique, and Avianca tailors its services to meet individual needs:

• Start-to-Finish Care: From the moment you arrive at the airport to when you reach your destination, staff are there to assist every step of the way.
  
• Security Guidance: Move through security checkpoints quickly and safely with staff support.
  
• Gate and Flight Help: If you need to change your flight, locate your gate, or manage layovers, Avianca staff provide guidance and escort services.
  
• Special Requests: Whether you need extra help with luggage, medical equipment, or mobility devices, Avianca ensures your journey is smooth and comfortable.
  

By offering personalized assistance, Avianca transforms travel from something that might feel intimidating into a comfortable, dignified, and empowering experience for passengers with mobility challenges.

Rules and Regulations for Avianca Special Assistance

Avianca’s wheelchair and special assistance services are designed to make travel safe, comfortable, and stress-free for passengers with mobility challenges. To ensure the airline can provide the best care, passengers should follow a few important guidelines. These rules are in place to guarantee that every traveler receives the support they need throughout their journey.

Advance Request – Give Staff Time to Prepare

• Avianca recommends requesting wheelchair assistance at least 48 hours before your flight.
  
• This allows the airline to coordinate staff, wheelchairs, and other services, ensuring everything is ready when you arrive at the airport.
  
• Early notification is especially important for connecting flights, international travel, or if you require special equipment like an electric wheelchair or medical devices.
  

Tip: Always double-check your booking confirmation to make sure your request is recorded correctly.

Documentation – Your Health Information Matters

• Some passengers may need to bring medical documents or a doctor’s note showing mobility limitations or other health conditions.
  
• These papers help Avianca:
  
  • Understand your specific needs.
    
  • Ensure the right equipment and staff support is available.
    
  • Avoid delays or confusion at check-in or boarding.
    

Tip: Keep your documents handy in your carry-on so you can present them if asked by airport staff.

Check-In and Boarding Procedures – Arrive Early

• Passengers requiring a wheelchair or special assistance should arrive at the airport early, usually 2–3 hours before domestic flights and 3–4 hours before international flights.
  
• Early arrival ensures:
  
  • Enough time to check in and pass through security.
    
  • Smooth coordination with wheelchair staff and boarding teams.
    
  • Less stress and a more relaxed start to your journey.
    
• When checking in, clearly communicate your requirements. Let staff know whether you need a manual or electric wheelchair, if you require extra assistance during boarding, or if you have special seating preferences.
  

Tip: Don’t hesitate to ask for help at any stage. Avianca staff are trained to support passengers and make sure your trip is safe and comfortable.

Seat Selection – Comfort Comes First

Avianca allows passengers with mobility needs to choose seats that maximize comfort and accessibility:

• Extra legroom seats – Ideal if you need more space to stretch or maneuver.
  
• Seats near the bathroom – Convenient for passengers with limited mobility.
  
• Accessible seats for wheelchair users – Inform staff which seat you prefer to ensure smooth boarding and disembarking.
  

Tip: If you’re traveling with an electric wheelchair or other mobility equipment, notify staff about your seat choice to make transfers easier.

 Types of Avianca Special Assistance

Avianca understands that every passenger has unique needs, and their goal is to make air travel accessible, comfortable, and stress-free for all. The airline offers a wide range of special assistance services tailored to your specific requirements. Here’s an in-depth look:

Wheelchair Assistance – Support Every Step of the Way

• Avianca provides both manual and electric wheelchairs free of charge for passengers who need them.
  
• Trained staff are available to help you board, settle into your seat, and disembark safely.
  
• If you have a connecting flight, Avianca staff will escort you between gates, ensuring you don’t have to navigate long distances alone.
  
• Wheelchair assistance is available throughout the airport journey, from check-in to baggage claim.
  

Tip: Let staff know if you prefer a manual or electric wheelchair in advance to guarantee the best service.

Assistance for Visual or Hearing Impairments

• Avianca supports passengers who have trouble seeing or hearing.
  
• The airline provides clear signage, visual cues, and verbal guidance so you can navigate the airport confidently.
  
• Staff can give personalized instructions and support for security checks, boarding, and in-flight needs.
  
• Hearing loops, readable displays, and other accommodations help ensure you feel included and informed throughout your journey.
  

Tip: If you use assistive devices like hearing aids or canes, notify staff ahead of time for a smoother experience.

Assistance for Cognitive or Learning Challenges

• Travelers with thinking, learning, or developmental challenges may require extra time and guidance.
  
• Avianca staff provide gentle, patient support through check-in, security, and boarding.
  
• This assistance allows passengers to travel at their own pace, reducing anxiety and making the journey more enjoyable.
  

Tip: Inform staff of any specific needs or routines that help you feel comfortable during travel.

Assistance with Medical Equipment

• Passengers traveling with oxygen units, CPAP machines, or other medical devices receive dedicated support.
  
• Avianca staff can help transport, set up, and secure your equipment from the airport to your seat.
  
• The airline ensures that all medical devices remain safe and functional throughout the trip.
  

Tip: Keep all equipment manuals and prescriptions handy, and inform the airline of any special requirements ahead of time.

Assistance with Support or Service Animals

• Avianca welcomes passengers traveling with guide dogs or emotional support animals.
  
• The airline provides clear instructions on paperwork, seating, and boarding procedures for your animal.
  
• Staff ensure that your animal receives proper care and attention while traveling.
  

Tip: Check the airline’s rules on support animals in advance to make boarding and seating easier.

Seating Assistance – Comfort and Accessibility

• Avianca offers special seating options for passengers with limited mobility.
  
• These seats may include:
  
  • Extra legroom for easier movement.
    
  • Proximity to bathrooms for convenience.
    
  • Accessible arrangements for passengers using wheelchairs or other mobility devices.
    
• Staff will help you get to your seat safely and ensure your journey is as comfortable as possible.
  

Tip: When booking, indicate your seating preference so staff can prepare the most convenient and safe arrangement for you.

How to Request Avianca Wheelchair Assistance

Traveling with a mobility challenge shouldn’t be stressful, and Avianca makes it easy to get the support you need from the moment you book your flight. Here’s a detailed guide on how to request wheelchair assistance and ensure a smooth, comfortable journey:

Booking Process – Plan Ahead for Comfort

• When you purchase your Avianca ticket, you can request wheelchair assistance immediately.
  
• There are several ways to do this:
  
  • Online: Select wheelchair assistance on Avianca’s website during booking.
    
  • By Phone: Call Avianca’s customer support and request assistance for your flight.
    
  • Through a Travel Agent: Ask your agent to include wheelchair support in your booking.
    

Tip: Requesting assistance while booking is the easiest way to ensure everything is ready for you.

Advance Notification – Give Staff Time to Prepare

• Avianca recommends notifying the airline at least 48 hours before departure if you need wheelchair support.
  
• Advance notice gives staff enough time to:
  
  • Prepare the right type of wheelchair (manual or electric).
    
  • Coordinate trained personnel to assist you throughout the airport.
    
  • Plan for any special requirements you may have during your journey.
    

Tip: The earlier you request assistance, the smoother your experience will be.

Contact Avianca Directly – Last-Minute Requests

• If you didn’t request assistance when booking, don’t worry! You can still call Avianca directly.
  
• Provide:
  
  • Your booking or ticket number
    
  • Your flight details
    
  • The type of assistance you need (manual or electric wheelchair, airport escort, boarding help, etc.)
    
• Avianca staff will update your booking and make arrangements for your support.
  

Tip: Even last-minute requests can usually be accommodated if you communicate clearly.

Specify Your Requirements – Personalized Support

• When making your request, tell Avianca:
  
  • Whether you need a manual or electric wheelchair
    
  • If you require help boarding the plane or moving through the airport
    
  • Any special seating preferences, such as extra legroom or proximity to the bathroom
    
• Being specific helps the airline provide personalized assistance tailored to your needs.
  

Tip: Mention any mobility aids or medical devices you’re bringing, so staff can help you handle them safely.

Documentation – Make Sure Everything is Ready

• Some passengers may need to bring medical documentation or a doctor’s note confirming mobility limitations.
  
• These documents help Avianca:
  
  • Understand your specific needs
    
  • Ensure the right equipment and staff support is provided
    
  • Avoid delays at check-in or boarding
    

Tip: Keep your documents handy in your carry-on for easy access at the airport.

Confirmation – Know What to Expect

• Once your request is processed, Avianca will send a confirmation with:
  
  • Where to meet the assistance staff at the airport
    
  • Steps to follow for check-in, security, and boarding
    
  • Any additional instructions for a smooth experience
    
• With confirmation in hand, you can arrive at the airport confident and prepared, knowing someone will be there to help you every step of the way.
  

Tip: Print or save the confirmation on your phone to make airport procedures faster and easier.

Avianca Child Assistance and Elderly Assistance

Traveling can be exciting, but for children and older adults, it can sometimes feel overwhelming. Avianca Airlines is committed to providing extra care and personalized support to make the journey safe, comfortable, and enjoyable for every passenger—especially the young and the elderly.

Child Assistance – Safe and Fun Travel for Young Passengers

Whether your child is flying alone or with family, Avianca goes the extra mile to ensure a worry-free journey:

• Early Boarding: Children traveling alone or with family are often allowed to board before other passengers, giving them extra time to settle in.
  
• Special Supervision: For unaccompanied minors, Avianca provides dedicated staff and supervision throughout the flight and during transfers.
  
• Meal Options and Entertainment: Kids can choose meals they like and enjoy age-appropriate activities and entertainment during the flight, keeping them happy and engaged.
  
• Guidance Through the Airport: Assistance staff help children navigate check-in, security, and boarding so they never feel lost or anxious.
  
• Peace of Mind for Parents: Parents can relax knowing their children are safely escorted and cared for every step of the way.
  

Tip: If your child has specific dietary needs, allergies, or medical requirements, let Avianca know in advance so the airline can prepare accordingly.

Elderly Assistance – Comfortable Travel for Older Adults

Avianca also provides extra support for senior passengers, making travel easier and more dignified:

• Priority Boarding: Older travelers can board early, avoiding crowds and rushing through the gate.
  
• Extended Check-In Time: Elderly passengers receive guidance to navigate check-in and security at a comfortable pace.
  
• In-Flight Comfort: Staff assist with settling into seats, stowing luggage, and moving safely during the flight.
  
• Mobility Support: Wheelchairs, escorts, and other assistance are available for seniors who have difficulty walking or moving long distances.
  
• Stress-Free Connections: For passengers with connecting flights, Avianca ensures smooth transfers and safe navigation through the airport.
  

Tip: Seniors traveling with mobility aids or medical devices should inform Avianca in advance so staff can provide tailored support.

The Avianca Difference

By offering child and elderly assistance, Avianca ensures that every traveler feels valued, safe, and respected. These services:

• Reduce stress and anxiety during travel
  
• Ensure smooth airport navigation and boarding
  
• Provide personalized care and attention from trained staff
  
• Make the journey enjoyable, safe, and comfortable for passengers of all ages
  

With Avianca, children, seniors, and passengers with special needs can travel with confidence, knowing help is available at every step of the journey.

Continuous Commitment to Accessibility

At Avianca, accessibility isn’t just a policy—it’s a core part of the airline’s mission. The airline is dedicated to creating an environment where every passenger, regardless of mobility or ability, feels welcome, respected, and supported.

Listening and Improving

• Avianca actively listens to passenger feedback to understand what works well and what could be improved.
  
• Suggestions from travelers with mobility challenges, visual or hearing impairments, and other special needs are used to enhance services and make travel smoother.
  
• This feedback loop ensures that the airline’s wheelchair assistance, seating options, and airport navigation support are continuously refined.
  

Inclusive Travel for Everyone

• Avianca aims to make air travel accessible to all, whether you are traveling with a wheelchair, a support animal, medical equipment, or simply need extra care.
  
• Accessibility improvements include:
  
  • Ramps, elevators, and wide corridors at airports
    
  • Accessible bathrooms and reserved parking spots
    
  • Staff trained in personalized assistance and safety protocols
    
• These measures help remove barriers, allowing every passenger to move through airports and flights confidently and independently.
  

A Culture of Care and Respect

• The airline believes that travel should be a positive experience for everyone, no matter their physical abilities.
  
• With every new update, service enhancement, or accessibility improvement, Avianca ensures that passengers feel valued, safe, and dignified during their journey.
  

Commitment in Action

From wheelchair support to child and elderly assistance, Avianca continuously invests in:

• Training staff to provide compassionate, professional support
  
• Upgrading facilities for seamless navigation
  
• Adapting services to meet the evolving needs of passengers
  

Passengers can travel with confidence, knowing that Avianca’s commitment to accessibility is ongoing. The airline’s mission is clear: to create a travel experience where everyone feels respected, comfortable, and empowered—no matter how they move around.

Conclusion

Avianca’s wheelchair help is more than giving you a wheelchair. The airline is there for you when you book your flight and all through your trip. People that have trouble moving get care and support. You can pick a manual or electric wheelchair. If you need help to get on the plane, need help to get inside the airport, or need help to get off the plane, Avianca makes sure your travel goes well.

FAQs – Avianca Wheelchair Assistance

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