If your travel plans change or you need to change things before your flight, knowing the Volaris cancellation policy can help you save time, money, and stress. Volaris is one of the top low-cost airlines in Mexico. They have different rules for trips inside Mexico, and their rules are not the same for trips that go to other countries. The rules can also be different by ticket type. This easy guide will show you what you need to know about the Volaris Airlines cancellation policy, refunds, how long things take, extra charges, when there are exceptions, and how to cancel your flight without any problems.
What Is the Volaris Cancellation Policy?
The Volaris cancellation policy shows you how to stop your flight. It tells you if you get your money back, what fees can be there, and what changes you are allowed for each ticket type. Volaris is a low-cost airline, and if you wish to cancel or change flights, you may have some limits, mainly with Basic fares.
The main goal of the Volaris cancel flight policy is to help people know their choices and feel free to change if needed. This is made so that fares stay low for all of us.
Key Highlights of the Volaris Airlines Cancellation Policy
1. 24-Hour Free Cancellation
Volaris lets you end your booking in the first 24 hours after you buy it. You do not have to pay any extra money if:
- The flight will be at least seven days after you buy it.
- The ticket was bought straight from Volaris, on their website, app, or by calling their center.
This is the part of the Volaris cancellation policy after 24 hours that gives you the most choice. Once you have gone past 24 hours, most tickets can no longer be refunded.
2. Volaris Basic Fare Cancellation Policy
The Basic fare is the cheapest option. But, it has the most strict rules if you want to cancel.
- The basic fares will not be given back to you after one day.
- You will not get your money back or a voucher if you cancel.
- You can pick a new date, but you will need to pay some fees.
This matters to people who want to get the best prices. You have to think about your plans before you book.
3. Vuela Plus, Vuela Classic & Premium Fare Rules
Higher fare bundles offer more flexibility:
| Fare Type | Cancellation Allowed? | Refund/Voucher Possible? |
| Vuela Basic | No | No |
| Vuela Classic | Yes (fee applies) | Voucher only |
| Vuela Plus | Yes | Voucher or refund (depends on timing) |
| Premium/International Bundles | Yes | Refund may apply |
If you want more options, you should go with Classic or Plus. This works the same for trips to other countries too.
Volaris Cancellation Policy for International Flights
The Volaris international cancellation policy lets you have more options. This is more than what you get with flights that stay in the same country.
- International flights usually let you cancel your ticket and get a travel credit.
- Some tickets let you get some of your money back.
- The fees for this are higher than for flights in the same country.
- You must cancel during the allowed time, because this rule is always followed.
- The cancellation rules can change based on the country. For example, flights that go between the U.S. and Mexico follow DOT rules.
The Volaris international flight cancellation policy is there for flights that travel between:
- USA ↔ Mexico
- USA ↔ Central America
- Mexico ↔ Guatemala, El Salvador, Honduras, Costa Rica
If you travel from one country to another, you will get stricter rules to cancel your trip. But these rules will be simple for people to understand.
Volaris Cancellation Fees (Domestic & International)
Cancellation fees depend on:
- Fare type
- Route (is it for a trip inside the country or outside the country)
- Time left before you go
- What money you pay with
Typical fee range:
- Domestic flights: $50 – $100 USD
- International flights: $100 – $300 USD
If you cancel your flight in less than 24 to 72 hours before you go, you may not get any money back from your ticket.
How to Cancel a Volaris Flight (Step-by-Step Guide)
Here’s the simplest way to cancel your ticket:
1. Visit the Volaris website
Go to: volaris.com
2. Log in to “My Trips”
Enter:
- Reservation code
- Last name
3. Select Your Booking
Choose the flight you want to cancel.
4. Click “Cancel Flight”
The cancellation page will show:
- Fees
- Refund/voucher value
- Fare rules
5. Confirm the cancellation
You will get an email confirmation immediately.
6. Refund or Voucher (if eligible)
Depending on your fare type, Volaris will offer:
- Refund to the payment method you used first
- Electronic Travel Credit (good for 12 months)
Volaris Cancellation Policy Refund Rules
Not all flights with Volaris give you a refund. Here is how it works:
Refund Allowed When:
- You cancel in less than one day
- You got a Plus or Premium fare
- The airline stops your flight
- You meet the rules from U.S. DOT
- You have travel insurance
- You booked a ticket you can get all your money back for (not often)
Not Allowed When:
- You have a Basic fare.
- You cancel after you are no longer allowed to.
- You do not come for the flight.
- You cancel very close to your flight time.
- You booked a promo fare.
Refund Timeframe:
- Credit card: 7–20 business days
- Travel voucher: same day
- Debit card: up to 30 days
Exceptions to the Volaris Cancel Policy
You may be able to get your money back or cancel with no cost if:
- You or someone in your family have a health emergency
- You have to do military work
- You made more than one booking for the same trip
- Volaris changes your schedule a lot
- The airline stops your flight
- Bad weather keeps you from flying
- You can’t get on the plane because there are too many people booked
You must show papers. These could be a note from the doctor, something from the government, or an official letter.
Volaris Ticket Cancellation Policy After 24 Hours
If 24 hours have passed:
- You can’t cancel the basic fare.
- You can cancel the classic and plus fares. A fee applies.
- If you fly to another country, you might get a voucher.
- It is hard to get your money back in cash now.
Many people will get travel credit. They will not get cash.
Tips for Using the Volaris Cancel Flight Policy Wisely
Here are helpful tips to avoid losing money:
✔ Book Vuela Plus if your plans are not firm
It gives the best flexibility.
✔ Cancel as early as possible
Fees increase as your travel date gets closer.
✔ Use the 24-hour free cancellation window
This is the safest option for all fare types.
✔ Keep a copy of your booking email
You may need it to claim refunds or credits.
✔ Avoid no-shows at all costs
A no-show means you lose 100% of the ticket value.
✔ Compare flight vouchers vs. refunds
Vouchers often arrive instantly.
✔ Check the rules for international routes
U.S.–Mexico flights follow different protections.
Conclusion
The Volaris cancellation policy gives you different choices to cancel, based on what ticket you have and when you want to stop your trip. Basic fares have more limits, but higher ticket bundles and tickets for flights out of the country give you more ways to cancel. To keep away from extra fees, try to cancel early. Make sure you read your fare rules, and use the free 24-hour cancellation window if it works for you.
FAQs – Volaris Cancellation Policy
1. What is the Volaris cancellation policy?
Volaris lets people cancel flights based on the kind of ticket they get and where they are going. Some tickets cannot be refunded. Other tickets may give you credits or a refund but there is a fee that gets taken out.
2. Does Volaris offer 24-hour free cancellation?
Yes. If you book right on Volaris, you can cancel your booking for free in the first 24 hours. This works if the flight is still at least 7 days from now.
3. How much is the Volaris cancellation fee?
The cancellation fee depends on the type of ticket you get and where you are going. Basic fares often come with higher charges if you need to cancel. Some fares are easier and cost less or there is no fee at all to cancel.
4. Can I get a refund from Volaris after cancelling?
You can get a refund or travel credit. It depends on your ticket type. Most low-fare tickets are not fully refundable. But Volaris will often give you credits that you can use for future trips.
5. How do I cancel a Volaris flight online?
You can stop your flight on the Volaris website or in the mobile app. First, go to “My Trips”. Then type in your details for the booking.
6. Can I cancel my Volaris flight on the same day?
Same-day cancellations are allowed. You will need to pay a fee unless your fare lets you to make changes for free or you meet the 24-hour free cancellation rule.
7. What happens if Volaris cancels my flight?
If Volaris cancels your flight, you can get a refund. You may also book a seat on the next flight at no cost. Another choice is to take travel credits. It all depends on what you want.
8. Does Volaris allow cancellation for medical or emergency reasons?
Yes. In some cases, like a medical emergency or a death in the family, Volaris may let you cancel. The airline will check your documents first. If they agree, the fee to cancel could be lower or not there at all.
9. How long does Volaris take to process a refund?
Refunds or credits can take 7 to 30 business days. It will depend on your payment method and the fare rules.
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